Friday, September 05, 2008
Somebody buys from me, I bend over backwards to make them happy. I double box, I use bubble wrap, I add a little free present.
So today, paypal tells me that 2 items purchased in June had not been rec'd, and 60 bucks I had gotten from the buyer is *POOF* GONE.
WTH? There were records permanently on etsy about it from the buyer, saying they were grateful to have rec'd the items, and so I had not kept the barcode delivery confirmation receipt. I guess I need to keep those suckers forever, because the customer's paypal address was stolen, and the way they take money is to say items were not rec'd, and so paypal refunds them into the thiefs acct! BASTARDS! Probably a bunch of Nigerian hackers or something.
The customer (bless her) wrote me saying the acct was stolen and they are trying to resolve the issue. Basically, PAYPAL needs to make amends.
DANG. I was more angry before the nice customer explained that, but I am still fuming, and I guess I will start shipping with certified mail or UPS. And keep the receipts until I am dead.
I am taking the dog for a long walk.
Have a nice weekend. :(